Privacy policy

Privacy policy

Itility values privacy. Itility therefore also processes personal data extremely careful, and we find it important to explain to you how we do this. This privacy statement applies to all the personal data Itility processes from users of the website (including subdomains, such as and serves the purpose of informing you about our processing. In this privacy statement, we explain what personal data we process, for which purposes, how we process, for how long we retain personal data, with who we share your personal data, and what your rights are regarding the processing of your personal data.

Wherever Itility is mentioned, this refers to Itility B.V. (Flight Forum 3360; 5657 EW Eindhoven) including all its subsidiaries and affiliates (e.g., Itility Services B.V.).

This privacy statement may change if new developments or insights so require. The most current privacy statement can always be found on our website. This privacy statement was last amended on 22/06/2023.

If you do not agree with this policy, do not access or use our website.

1. What data does Itility process?

Itility processes your personal data as you use this website or because you have submitted this data to us yourself. Itility may process the following personal data:

  • Your first name and surname,
  • Your email address,
  • Your IP address, and
  • Other personal data that you actively provide (e.g., for the subdomain this can include your CV).

2. Purpose for processing personal data

Itility only processes the abovementioned personal data to:

  • Respond to requests for contact, applications, or other questions of website visitors (e.g., prospective employees or customers),
  • Enter into and/or execute agreements with website visitors (e.g., employment contract),
  • Perform marketing activities to create and/or maintain relationships with website visitors (e.g., inviting customers to Customer Day events),
  • Improve Itility services, and
  • Comply with applicable laws and regulations (e.g., assist regulators, law enforcement, and respond to subpoena).

3. On what grounds does Itility process?

Itility will only process your personal data for the abovementioned purposes when:

  • We have your consent,
  • It is necessary to execute an agreement to which you are a party,
  • We need to meet a legal obligation under EU or national legislation, or
  • It protects a legitimate interest of Itility.

4. Sharing with third parties

In principle, Itility will only share your personal data with third parties with your consent, when necessary to execute an agreement to which you are a party, when required by regulations or law, or to protect a legitimate interest of Itility.

5. Personal data security

Itility ensures that personal data processed by Itility is sufficiently secured, in line with the applicable regulatory requirements and directives.

Itility protects your personal data using adequate technical and organizational security measures to minimize the risk of loss, destruction, misuse, unauthorized access, disclosure, and amendment of this data. Examples of this include firewalls, data encryption, and physical and administrative data access controls (e.g., the Itility website uses a reliable SSL certificate to ensure the confidentiality and integrity of your personal data).

If you believe your data is not well-protected, if there are indications of misuse, or if you would like more information about the way data processed by Itility is protected, please contact Itility. Our contact data can be found in section 7. Your privacy rights.

6. Personal data retention period

Itility only retains the personal data it processes for as long as reasonably necessary for the purposes for which the data is processed or as is required by regulations or law (e.g., the Dutch Public Records Act (Archiefwet)). The specific retention period varies per type of personal data. After this retention period Itility will either delete or anonymize your personal data.

7. Your privacy rights

The personal data Itility processes of you are yours. Therefore, you have the following rights:

  • The right to view your personal data (article 15 GDPR),
  • The right to request your personal data to be corrected or deleted (articles 16 and 17 GDPR),
  • The right to restrict processing (article 18 GDPR),
  • The right to data portability (article 20 GDPR), and
  • The right to object to your data being used (article 21 GDPR).

If you want to exercise any of your rights, you can submit a written request. Itility will process your request within four weeks.

You can send your written requests to:

Itility B.V.
GDPR request
Flight Forum 3360
5657 EW Eindhoven

8. Cookie policy

Itility uses Cookies on this website. Please find our Cookie policy on our website.

Technology, Data, People

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